Advanced Management, Inc. Oak Ridge, Tennessee

---

Human Resource Development

CONFLICT MANAGEMENT

Our work lives are a web of social relationships. Often these relationships do not function as planned or expected. Conflict is a natural recurring phenomenon that can be effectively managed. This program examines several issues relating to conflict and conflict resolution.

OBJECTIVES

• Examine the types and sources of conflict.
• Learn methods of conflict resolution and problem solving.
• Explore the nature of language and its role in conflict resolution.
• Identify their own personal style of conflict resolution.
• Understand the impact of attitudes on conflicting situations.
• Learn how to change conflict resolution attitudes and skills.

APPROPRIATE FOR: All employees involved in situations where it is important to manage conflict constructively.

RECOMMENDED GROUP SIZE: 16-24

DURATION: Eight (8) hours

METHODS

• Lecturettes, simulations, paper/pencil instruments, and videotaped review of role-plays.
• Visuals include handouts, flip charts, overhead transparencies, and video taping/playback.

RESULTS

• Develop the ability to constructively deal with conflicting relationships.
• Reduce tension and anxiety that conflict cause in the work team or department.