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Advanced Management, Inc. Oak Ridge, Tennessee |
Human Resource Development
| QUALITY AT WORK |  |
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Advanced Management, Inc. Oak Ridge, Tennessee |
| QUALITY AT WORK | |
This program is designed specifically to introduce team members to the concepts of producing a quality product or service. It is a foundational course to other concepts such as customer service and continuous improvement. This program establishes a working definition of quality while at the same time incorporates your company's quality policy into the focus of the course.
OBJECTIVES
- Learn company quality policy.
- Learn a definition of Quality.
- Learn how quality affects relationships with customers.
- Learn how quality is measured.
- Practice using 3 essential quality tools.
APPROPRIATE FOR: All team members, team leaders and managers
RECOMMENDED GROUP SIZE: 15-20
DURATION: Eight (8) hours
METHODS
- Use of handouts, overhead transparencies, flip charts, and case studies.
- Lecturette, simulations and practice sessions will be used.
Participants will develop a basic understanding of the importance of producing a quality product or service.
RESULTS