 |
 |
Advanced Management, Inc. Oak Ridge, Tennessee |
OAK RIDGE TRAINING PARTNERSHIP (ORTP)
|
|
Advanced Management, Inc. Oak Ridge, Tennessee |
 |
Oak Ridge Training Partnership (ORTP) is a new direction for Advanced Management, Inc., in providing a full range of training services to East Tennessee. Established in 1988, AMI has grown from a regional supplier to a corporate contractor with Fortune 500 companies in the manufacturing, utilities, chemical processing, and service industries. We believe that organizations must forge a results-oriented partnership with their work force. A partnership that ensures success by enhancing leadership capability, securing higher levels of performance, and opening lines of communication. |
 |
 |
A new concept in outsourcing training. Oak Ridge Training Partnership (ORTP) is a contractual relationship with Advanced Management, Inc. which can meet the developmental needs of your entire management team.
Oak Ridge Training Partnership Summary Course Descriptions
Interpersonal Communication
A Workshop in Relational Development is an in-depth look at personal communications—the process, the elements of communication, and the benefits of strong relational skills. The class is built on five modules: the communication process, the role of the self, listening, perception and conflict resolution. Through self-assessment and guided interpretation, participants will have the opportunity to assess their own communication styles and development skills that will enhance their effectiveness in building strong relationships. (2 days)
Career Planning /Work Expectations
Most employees tend to wait until some “all seeing” manager far up above us in the organizational chart reaches down and taps up for the ideal job. In reality this seldom if ever happens. Our career is our responsibility and the only place development occurs is in our current job. This session examines the role values, behavior, and skills plays in our career path and encourages the participant to take control of their own career and personal development. This program also offers the participant the opportunity to examine several characteristics of their work environment and determine the level of satisfaction they have with each. The participant will leave the session with a career discussion plan that will assist them in their focus on the future. (1 day)
Time Mastery/Meeting Management
All of us are given the same amount of time to spend as we wish. So, why is it that some of us seem to get more done in that time than others. This session makes the initial assumption that it is our personal choices about how we manage ourselves in relation to time that determines our success. During the Time Mastery session participants will have the opportunity to asses their personal behaviors in relation to time and create ideas that will make them more effective in managing these behaviors in relation to time. When asked about “time wasters”, meetings always top the list. In truth meetings should be the answer to problems and not a problem themselves. This session offers some valuable suggestions about techniques for preparing for and managing meetings. From creating an agenda, to dealing with difficult participants, ensuring universal participation, to documenting the proceedings and following up, running a meeting is a difficult task. These techniques will help ensure your meetings are a success. (1 day)
Customer Service
We are all aware of the horror stories related to bad customer service. Hopefully, we are not the topic of one of those stories. This session affords the participant the opportunity to examine their customer service skills and discover ways to improve these skills. The session will offer practical suggestions on how to offer professional service to those customers that are so valuable to us. (1 day)
Business Planning & Business Knowledge
In most cases we want our employees to be able to realize when they have help create success for their employer. Only when we know our impact can we truly know that we have made a difference. Understanding the language of business is important for our employees. This session will help the employee understand this language and assist the employee in making good business decisions related to their employment. (1 day)
Diversity
The focus of this session is to make four points. First, people different from ourselves have things to offer that we do not have. Second, simply valuing diversity and giving it lip service is not enough. Third, our knowledge and understanding of diversity is only a start. Finally, acting on our belief in diversity is what the goal should be. Inclusion is a good business decision and this session will strive to focus on that as its goal. (1 day)
Work Team Skills
Why are organizations so excited about teams? Utilizing teams is a good business decision because together as teams we can achieve more. This sessions focuses on why have teams, what some companies have gained with teams, and what the necessary skills are to create successful teams within your organization? If also focuses on the need for collaboration and demonstrates that this is not typically how we approach tasks. (1 day)
Leadership
Effective leaders are made not necessarily born. Those who desire to become effective in their leadership capabilities can learn the skills, techniques, and competencies that will make them successful in a leadership role. During this session participants will discover their own leadership style and behavioral patterns that contribute to their success as leaders or detract from this potential success. (1 day)
Interviewing and Selection for Success
When one makes the wrong choice in a hiring situation the costs is typically twice the annual salary of that position. As supervisors we need to know how to read and understand job description, how to ask behavioral questions, how to make hiring decisions that meets the objectives of the organization, and how to do all of this within the legal parameters required of us. (1 day)
Transition and Change
Many seminars attempt to focus on the management of change. In reality we cannot manage change but we can manage ourselves in relation to change. This session is based on the three steps necessary in managing ourselves in transition. The steps are endings, neutral zone, and new beginnings. Participants will examine what behaviors they must adopt to be successful in the “new” environment after the transition is complete. (1 day)
Presentation Skills
The greatest fear that most people have is the fear of public speaking. This session attempts to reduce that fear by focusing on how to prepare to make presentations, organize presentations, and deliver presentations. Participants will have the opportunity to prepare four presentations and deliver those prepared remarks in a supportive and learning environment. (1 day)
Problem Solving
Finding the true cause of a problem is often more difficult than it may seem. This session will offer a methodology of dealing with problems that includes focusing on the true problem, achieving a complete description of the problem, generating possible causes and finding the true cause. Cases will be used to allow the participant to practice a specific methodology in dealing with problem solving. (1 day)
Project Planning
The success of most projects depends on the planning. Answering the questions of schedules, resources, timing, and people all are important to success. Learning to anticipate problems and discover both contingent and preventive actions to address these problems can make any project plan more realistic and confident of success. Participants in this session will have the opportunity to explore the basics of project management from a planning perspective. (1 day)
Decision Making
Good decision makers are few and far between. Many times decisions are made based on impulse, bias, or personal preferences. This session offers a methodology that includes defining the decision, detailing the objectives the decision must satisfy, examining the alternatives in relation to the decision that must be made and finding the best choice among those alternatives. (1 day)